We prioritize your account and funds security, which is why you might be asked to complete a Live Selfie request as an extra protective measure during withdrawals.
Here is a step-by-step guide on what the Live Selfie request is and how it works:
Understanding the Live Selfie Request
The Live Selfie request is a verification tool that ensures your account's safety. It involves swift face recognition to confirm your identity.
How to Complete the Live Selfie Request to Withdraw Your Funds:
When trying to make a withdrawal, you will receive a notification on your account compelling you to confirm your identity: "Your recent withdrawal request is pending your action: Click here to confirm your identity.”
You will receive an email as well with the same instructions.
Click the "Verify" button either on the email or the platform.
Once you select the "Verify" button, the platform will redirect you to a window where you will need to complete the Live Selfie request.
All you need to do is follow the instructions: face the camera, ensure that your face is within the frame, and slowly turn your face around the circle.
You will receive a confirmation message once the Live Selfie request is completed: "Your face scan was successful. Continue."