Please ensure that you have the below documents ready when starting the verification process:

  • A valid Proof of Identity (POI) document 
    (Please "Click Here" to see the types of ID documents we accept).
    • Check the expiry date on the ID document you submit because you will need to go through the KYC verification process again once it expires.
  • A Proof of Address (POA) document.
    (Needs to be issued within the past 3 months. Please "Click Here" to see the types of POA's we accept)

  • A built-in Camera/Webcam. (You will need to take a live selfie photo)
    • If you are using a computer, please make sure you have a webcam connected to it.
    • If you are using a mobile phone, please make sure it has a camera on it.


If you do not complete this process, you will be restricted to depositing and withdrawing via Bitcoin only. 


Step by Step Guide 

  • Click the "KYC Verification" tab on the left-hand side toolbar.


  • You will then be re-directed to a different screen where you will need to choose your country of residence.
  • Please make sure you choose the correct country of residence.
  • You may need to also choose the state (If applicable)




  • Once the country of residence has been submitted, you need to either:
    • Scan the QR Code with an Authenticator app if you do not have a webcam on your desktop/device (Using your mobile/tablet)

      Step-by-Step Guide:

      Android Version: Click here
      iOS Version Click here

    • You can click the Click here button to be able to complete the process on the mobile or tablet you are using.

You will need to ensure the device you are using has a camera as we will take a Live Selfie Photo for you to proceed to the next step.


  • Once that is done, you will need to get your ID document ready.
    Please make sure the ID fits within our guidelines

    • You can upload the document.


    • Take a live photo of the document.

  • When you are ready, you can click the Start button!



  • To start off, you will need to choose the country of issue and the type of ID document you will be providing.


The document available to upload will vary depending on which country you choose.

Please make sure you select the country that issued your document.



  • You will then be asked to take a live photo of the ID document or upload one from your computer/mobile/tablet etc.




  • If you choose the Live photo option, you will need to show the front of the ID document first, then you can show the back. Click Start when you are ready.

Do not cover any details on your ID document.




  • You will then need to take the selfie photo.



  • Once the photo has been taken, the system will need to check the ID document. Click on Submit if the photo fits within our guidelines.



Do not close any browser windows otherwise, you will abort the process.


Finally, the last screen will show that your KYC information is under review.


Once everything is completed, head to the KYC section of your account and see if you need to upload a Proof of Address (POA) document.